Who's it for?

Customers today have a great deal of choice. For organisations in the fast-moving telecoms and digital TV markets, this presents a major challenge as customers change providers at will to ensure that they have the best deal.

CInergy's Accelerated Intelligence™ acquisition and retention service is used on thousands of calls a day in the UK to help service providers address these challenges. Equipped with information about all the deals available from all their company's competitors, these teams achieve significantly above-average levels of customer retention, reducing the cost of the sales cycle and boosting the bottom line.

CInergy's Accelerated Intelligence™ is designed to put the power of competitor intelligence directly into the hands of call centre and retail staff to help them attract and keep your customers. It provides rapid ROI and as a hosted, web-based service has no impact on existing IT infrastructures.

• Retention and loyalty teams - CInergy AI™ puts knowledge into the hands of the people who protect your customer base from the competition. It gives them clear information about the market, plus accessible benefit information for each package, enabling them to negotiate confidently and successfully with customers whose contracts are up for renewal or at risk of termination.
• Acquisition and telesales staff - CInergy AI™ improves the performance of call-centre staff by delivering topical, accurate information on all their competitors' offerings from all the media. Fast. The system gathers and integrates competitive intelligence from a wide range of sources and delivers it directly to front line staff - within hours - improving the number of sales that they can close.
• Retail outlets - CInergy AI™ enables staff who deal with customers face to face to build compelling offers, backed up by in-depth and up-to-date knowledge of competitors' products and offerings. Its fast response means that retail staff can get the information they need to close a deal before the customer leaves the shop.

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