Brian Boroff at Telecoms Churn Management & Customer Retention, London

London, 3^rd October 2007

Brian Boroff, Managing Director of CInergy International, today spoke at this year's Telecoms Churn Management and Customer Retention Conference in London on the subject of 'Multichannel management for customer retention'. His presentation explained how an effective customer acquisition and retention tool can

• Empower call centre and retail staff
• Deliver real-time information to maximise retention
• Enable salespeople to close more sales on the spot
• Help triple and quad play retention