For mobile network service providers:
- Accelerated Intelligence™
delivers market intelligence directly to where it’s needed – to call centre agents and retail staff.
For consumers
- Mobilife™ aims to take the confusion out of choosing a new mobile phone contract and features the UK's first real-time bill analysis engine.
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Accelerated Intelligence™
Intelligent customer acquisition and intelligence
Accelerated Intelligence™ is a hosted, web-based system that improves customer retention and acquisition for mobile service providers by providing customer-facing staff with 'on-demand' competitive analysis. [Read more...]
The system gathers and integrates competitive intelligence from a wide range of sources and delivers them directly to front line staff - within hours - providing detailed information on-demand that enables them to retain and attract more of the customers that they deal with.
Accelerated Intelligence provides call centre staff with scripts which enable them to prove to customers 'why we're better' and includes a real-time interaction with customers which enable sales staff to share information about their chosen product before they end the phone call or leave the store.
The system collates and delivers intelligence on competitors' products, pricing and promotions and allows users to position their best offers against those in the market so that they can:
- Significantly improve customer retention through 'on-demand' comparisons with competitors' offerings
- Improve the number of sales calls they close and convert to win and retain more customers - particularly when accounts are at risk of termination
- Reduce 'cost-of-save' and 'cost-of-sale' by cutting call handling time and discretionary sales and retention expenditure
- Build stronger, more personal relationships with customers by instilling trust and confidence in their knowledge of the market
- Improve levels of customer satisfaction by offering customers the right deal every time, in a single conversation
Accelerated Intelligence is a scalable service, hosted in a Tier 1 data centre, and can be implemented without disruption to management or IT systems. The service offers significant reductions in the time spent on the collection, storage, dissemination and analysis of market and competitor information.
The service is already used to support thousands of customer calls every day.
Request a Demo - contact us to find out what Accelerated Intelligence™ can do for your business
Mobilife is the exciting new mobile price comparison site for consumers that aims to simplify the process of choosing a new contract mobile phone deal. Mobilife.com can save consumers hundreds of pounds a year by letting them easily find deals either based on their recent phone bills, or by searching for the best deal for the phone of their choice.[Read more...]
Mobilife is the first site that marries the best of price comparison and mobile deal sites, and unlike other services, always brings back results which are best for the consumer first. It uses the same market data and recommendation engine that has been relied upon by mobile networks since 2003 to deliver easy mobile price comparison directly to consumers.
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