Financial Services

Customers now have access to more information about the cost and features of financial services products than ever before with interactive TV, cost comparison sites and media analyses all providing accessible information about the best deals. This means that providers of banking, insurance and loan products have to work harder to keep their customers and to ensure that their products are competitive enough to win new business too. Accelerated Intelligence™ gives call centre staff up-to-date information about competitors' offerings and provides them with data on how to explain to customers the ways in which their company's offering is better than those of its competitors.

CInergy AI™ is a scalable system, hosted in a Tier 1 data centre, and can be installed without disruption to business-critical systems. The system offers significant reductions in the time spent on the collection, storage, dissemination and analysis of market and competitor information.

CInergy AI™ is already used to support thousands of customer calls every day.

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