Our Clients

Since our foundation in 2003, CInergy has worked with some of the world's largest mobile network operators and resellers in Europe, the UK and North America including Vodafone, Orange, T-Mobile UK, O2, Three, Virgin Mobile, BSkyB, and T-Mobile USA.

Here are some examples of how we've helped mobile network operators and resellers boost the bottom line whilst improving customer interaction:

Touch-screen retail service

In-store touch screen based service lets sales advisers make real-time mobile purchase recommendations based on customer requirements. [click to read more]

CInergy International is supplying a new customer interaction solution to Orange retail stores nationwide. It enables retail staff to make real time recommendations in store on handsets, tariffs, deals and accessories using CInergy's Accelerated Intelligence™ touch-screen based service.

Churn reduction

Accelerated Intelligence™ contributed to an 18.6% reduction in churn in its first year of operation [click to read more]

Vodafone and CInergy worked closely together to ensure that Accelerated Intelligence™ would deliver optimum benefits in terms of improved customer retention and sales. This partnership approach has enabled Vodafone to achieve a swift return on its investment and found that its levels of churn have decreased as more sales advisors integrate the CInergy AI™ functionality and information into their acquisition and retention processes.

Call centre sales and retention

CInergy's Accelerated Intelligence™ helped T-Mobile UK to launch innovative 'Minutes Guarantee' proposition [click to read more]

CInergy provided the Accelerated Intelligence™ customer acquisition and retention service to T-Mobile's UK call centres, supporting T-Mobile's 'Minutes Guarantee' marketing campaign which was backed by a £17m multi-media spend.

Online retention tool boosts sales growth

3 reseller uses Accelerated Intelligence™ to improve performance of retention agents in Swansea and Cardiff [click to read more]

Award-winning reseller CommsDirect provides outbound sales for the consumer mobile telecoms services of network operator 3. As a database-driven sales company, Comms Direct wanted to provide its customer-facing teams with all the data and analysis on competitor offerings they need to negotiate confidently with customers and prospects and to close sales in a single call. The system includes the ability to provide deal comparisons that show the benefits compared with competitors' offerings.